Frequently Asked Questions


Will I receive an order confirmation?

Yes, you should receive an order confirmation immediately via email 

How can I update my account information? 

Visit the ‘My Account’ link in the website header at – once you have logged in you can view historical orders, saved addresses, payment methods and under Account Details you can update your name and email address.


What payment options do you offer?

Our main payment method is Credit or Debit Cards provided by paymetryx/evo, we accept Visa, Mastercard, Maestro or ApplePay. We also accept PayPal. There are no surcharges for any of our payment methods.  If you wish to open a trade account and pay via BACS, please contact us. 


How much is delivery and how long does it take?

Delivery to the United Kingdom is FREE via 48-hour Royal Mail postage. You can upgrade your order to 24-hour service via Royal Mail for £5.00.

International Economy Shipping  is £6.00

  • Western Europe in up to 2 weeks
  • Eastern Europe in up to 5 weeks
  • North America in up to 6 weeks
  • South America, Africa and Asia in up to 8 weeks
  • Australia in up to 12 weeks

International Tracked Shipping is £12.99

Europe delivery aim: 3-5 working days (Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days)

Worldwide delivery aim: 5-7 working days

Sometimes we utilise a 24-hour courier service for larger consignments over 2Kg.  

Do you delivery outside of the UK?

Yes, please see above for international shipping.

How can I track my order?

Login to your ‘My Account’ area – click on Orders and locate your order tracking number.

Royal Mail Tracking can be found here:

Do you offer a next day or same day delivery service?

Cut off times for next day delivery is usually 1pm. Same day services are not available.


How can I return a product order?

Get in touch via our contact page so we can process your return.

Something is missing from my order?

All our items are quality checked and processed with great care and love, in the event of missing item please Contact us, and we’ll get the missing items to you next day.

Something is damaged in my order?

We’ll send a replacement item free of charge by next day service.

Do I have to pay to return an item?

We typically offer free returns.

Custom products

Is it possible to customise a product?

All our products can be customised for an additional charge, simply contact us via phone, email or livechat.


How can I get in touch with you?

There are a number of ways you can get in touch with us, please see the options below: 

  • Visit our Contact us page 
  • Call 01305 303123 (9am – 3pm)
  • Live chat via the website
  • Address: 15 Oxford Court, Cambridge Road, Granby Industrial Estate, Weymouth, Dorset, DT4 9GH
  • Alternatively, you can also reach us on our social media accounts.

Twitter feed is not available at the moment.